
The term “emotional intelligence (EI)”, is often used interchangeably with the term “emotional quotient (EQ)”, and became popular after Goleman published his first book called Emotional Intelligence in 1995. In another best-seller, Working With Emotional Intelligence, Goleman pointed out that IQ only accounts for 20 per cent of a person’s success in life; the rest is attributed to other factors, including EQ. EI refers to the capacity for recognising our own feelings and those of others, and for motivating and managing emotions in ourselves, and in our relationships.